Knowledge centre

Guides for your business and for advising your clients

Ideas to expand your business, plus practical advice on choosing fiber-optic, mobile, television, and energy services.

An additional revenue stream for your business

Choose your sector and discover how to handle inquiries, organize proposals, and estimate potential earnings.

How to get started and understand your earnings

Practical guide

How to choose fiber-optic and mobile plans without overpaying

Five steps to optimize fiber-optic, mobile lines, data, television, and pricing before switching plans.

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Practical guide

How to save on your internet bill

A method for identifying extra charges, expired promotions, and services that exceed your actual needs on your internet bill.

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Practical guide

Do you need unlimited mobile data?

How to decide if an unlimited data plan is worth it, and which speed limits, tethering, and roaming terms to check.

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Practical guide

300 Mbps, 600 Mbps, or 1 Gbps fiber—which one should you choose?

Determining the fiber speed a household needs based on the number of people, devices, video consumption, remote work, and gaming.

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Practical guide

Mobile number portability: steps to follow and common mistakes to avoid.

A practical guide to switching providers while keeping your number, and how to minimize issues related to account ownership or SIM cards.

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Practical guide

What to look for before switching providers.

A checklist covering network coverage, contract commitments, promotions, equipment, and number portability before making a switch.

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Practical guide

Contract commitments, installation, and routers.

How to review contract commitments, installation costs, router ownership/loan terms, and equipment return requirements.

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Practical guide

How much mobile data do you actually need?

Calculate the right mobile plan based on your usage of video, social media, music, maps, and Wi-Fi.

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Practical guide

Television and streaming services in your plan.

Compare TV and streaming bundles by looking at service types, advertising, number of screens, promotions, and contract commitments.

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Practical guide

How to check for fiber coverage at your home.

Why coverage must be verified by specific address, and what details to check before installing fiber.

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Practical guide

Common mistakes when porting fiber and mobile services.

Prevent issues when switching fiber and mobile lines by verifying account ownership, timelines, equipment, and associated services.

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Practical guide

A mobile-only plan or a bundled package?

When to choose a mobile-only plan versus a bundle (fiber + mobile lines), based on cost and flexibility.

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Practical guide

How a responsible tariff comparison service works

What a telecommunications comparison service should disclose regarding its product catalog, ranking, financing, data, and limitations.

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Practical legal guide

Rights of telecommunications users

Pre-contractual information, number portability, billing, minimum-term contracts, service cancellation, right of withdrawal, and complaints.

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Guide for Professionals

How to Offer Telecommunications Services in Your Store or Business

What a business needs to provide guidance, process, and track fiber, mobile, and television services with clarity.

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