1. Issues related to TARIFALIA
If an issue affects the operation of the comparison tool, the information displayed, a submitted request, or the intermediary services provided, please write to: hola@tarifalia.es. Include your name, phone number, approximate date, the relevant URL or option, and a description. Do not send any more identity documentation via email than is strictly necessary.
2. Issues related to a contracted service
Matters concerning technical faults, service interruptions, billing, penalties, number porting, service cancellations, equipment, or service quality should first be addressed with the operator providing the connectivity. File a complaint through one of the company’s official communication channels and request a reference number or document.Keep your invoice, contract, contract summary, correspondence, and any supporting documentation.
3. Escalation to the Telecommunications User Support Office
The Telecommunications User Support Office (*Oficina de Atención al Usuario de Telecomunicaciones*) is available to individuals—including self-employed professionals—and micro-enterprises for matters within its scope, provided a complaint has first been filed with the service provider. If the response is unsatisfactory or is not received within one month, please check the requirements, deadlines, and submission procedures on their official website.
4. Consumer Affairs and Alternative Avenues
For consumer-related issues, you may also seek guidance from the public consumer services of your autonomous community or municipality. Additionally, where applicable, you may utilize mediation or arbitration mechanisms accepted by the company against which the complaint is filed.
5. Data Protection
Requests regarding access, rectification, erasure, objection, restriction, portability, or withdrawal of consent in relation to TARIFALIA should be sent to hola@tarifalia.es. If you believe your rights have been violated, you may file a complaint with the Spanish Data Protection Agency (*Agencia Española de Protección de Datos*).
6. Appropriate Channel
| Situation | Initial Channel | Potential Escalation |
|---|---|---|
| Error in the comparison tool or TARIFALIA management | hola@tarifalia.es | Consumer affairs or the competent authority, depending on the subject matter |
| Technical faults, billing, service cancellation, number portability, or service quality | Contracted operator | Telecommunications user support or consumer protection authorities, where applicable |
| TARIFALIA privacy policy | hola@tarifalia.es | AEPD (Spanish Data Protection Agency) |