Start with the customer’s lines
Record how many numbers the customer wants to keep, their current operator and each line’s usage. Compare data per line: two mobile lines with 25 GB each are not equivalent to one line with 50 GB.
Check fibre at the installation address
Record the full address and intended use: working from home, simultaneous devices, television or gaming. Choose a suitable speed and confirm coverage before committing to an installation date.
Complete the package with the necessary add-ons
A main tariff may allow paid lines or platforms to be added. Check compatibility and the maximum number of lines, and include everything in the quote. Distinguish included services from optional ones; a logo does not mean the service is free.
Present a comparison that is easy to review
- Fibre, mobile numbers and data for each line.
- Full fee, promotion and subsequent fee, if applicable.
- Minimum contract term, installation and equipment.
- Restrictions on the previous operator and customer type.
See an example comparison with two lines · Review the public catalogue pages